Shipping

All pre-orders will be shipped in October 2026. Once your order is fully completed and shipped, an email will be sent out to you with tracking information. If you are experiencing any issues with your shipment of your order please email: contact@lin-liao.com

Free shipping is provided for within United States. International shipping rates are calculated at checkout based on your location.

All international orders will be shipped DDP (Delivered Duty Paid). Therefore all duties and taxes are calculated and paid upfront at checkout, ensuring your order arrives without unexpected customs fees or delays.

Returns / Exchange Policy

Items are eligible for returns within 30 days of being delivered, provided they meet our return criteria. To be eligible for a return, items must be in their original condition, unworn, and with all original packaging included. The original cost of shipping is non-refundable.

Exchanges will only be accepted and processed within a 7 day window from customer receipt. Customers are responsible for shipping costs on exchanged items. 

Insurance for returned or exchanged items is the customer’s responsibility. We recommend purchasing shipping insurance to protect against loss or damage during transit.

Once your return or exchange is received and meets our return criteria, we will process a refund/store credit or an exchange within 5 business days. 

Lost / Stolen Packages

Lin Liao is not responsible for lost or stolen packages once a tracking number has been issued. However, if your order is lost or stolen please email the following details: order number + name on order to contact@lin-liao.com

We will do our best to assist you in finding a solution.